Last Updated: September 2026
At PAPBUY Biomedical Solutions, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase products, request services or otherwise interact with PAPBUY.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you create an account, place an order, contact us, request product information, enquire about rental or service options, or communicate with our support team.
This information may include:
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Name
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Mobile/telephone number
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Email address
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Billing and shipping address
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Order and purchase details
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Product enquiries
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Service or rental enquiries
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Account/login information
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Payment transaction information
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Communications sent to our customer support team
We may also automatically collect certain technical information, including IP address, browser type, device information, pages visited, referring pages and general website usage information.
2. How We Use Your Information
We may use the information collected through our website to:
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Process and fulfil your orders
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Arrange product delivery
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Provide sales, service and rental support
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Create and manage your customer account
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Communicate order and payment status
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Respond to enquiries and customer-support requests
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Process returns, replacements or refunds where applicable
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Improve our website, products and customer experience
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Prevent fraudulent or unauthorized transactions
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Maintain transaction and business records
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Send promotional communications where permitted or where you have provided consent
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Comply with applicable legal and regulatory requirements
3. Payment Information
Payments made through our website may be processed through third-party payment gateways or payment service providers.
PAPBUY does not generally store complete credit card, debit card, UPI PIN, CVV or internet-banking credentials on its own systems. Payment information submitted during checkout may be processed directly by the applicable payment service provider in accordance with its own privacy and security policies.
We recommend reviewing the privacy policy and terms of the payment provider used when completing your transaction.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing and shopping experience.
Cookies may be used to:
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Maintain your shopping cart
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Keep you signed into your account
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Remember website preferences
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Understand website traffic and visitor behaviour
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Improve website performance
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Measure marketing effectiveness
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including account, cart or checkout features.
5. Sharing of Personal Information
We do not sell or rent your personal information to third parties.
We may share information with trusted third parties when reasonably necessary to operate our business and provide our services, including:
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Payment gateway providers
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Courier and logistics partners
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Website hosting and technology providers
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Customer communication providers
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Analytics and marketing service providers
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Professional advisers and service providers
These parties may receive only the information reasonably necessary to perform the relevant service.
We may also disclose information where required by law, regulation, court order or a lawful request from a government or regulatory authority.
6. Shipping and Delivery
When you place an order, necessary information such as your name, contact number, shipping address and relevant order details may be shared with our courier or logistics partners for processing and delivering your order.
7. Data Security
We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse or loss.
However, no website, online transaction or electronic storage system can be guaranteed to be completely secure. Users should also take appropriate precautions to protect their account credentials and devices.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, fraud prevention, dispute resolution and compliance with applicable legal obligations.
Certain transaction and invoice records may need to be retained for longer periods where required by law.
9. Your Choices and Rights
Subject to applicable law, you may contact us to request access to or correction of personal information that we hold about you.
You may also request deletion of eligible personal information or withdraw consent for certain communications, subject to legal, accounting, contractual and legitimate business requirements.
To make a privacy-related request, please contact us using the details provided below.
10. Marketing Communications
Where applicable, PAPBUY may send information regarding products, services, offers or updates to customers who have provided their contact information or consented to receive such communications.
You may request to stop receiving promotional communications at any time. Transactional communications relating to orders, payments, deliveries, service requests or account security may still be sent when necessary.
11. Third-Party Links
Our website may contain links to third-party websites, platforms or services.
PAPBUY is not responsible for the privacy practices, security or content of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.
12. Children’s Privacy
Our website and products are intended to be used by adults or under the supervision of a parent, guardian or responsible adult.
We do not knowingly seek to collect personal information directly from children where parental or guardian involvement is legally required.
13. Medical and Product Information
PAPBUY provides respiratory care products and related sales, service and rental solutions. Information presented on the website regarding healthcare or respiratory products is provided for general informational and product-reference purposes.
It should not be considered a substitute for professional medical advice, diagnosis or treatment. Customers should consult an appropriate qualified healthcare professional regarding the suitability and use of medical or respiratory care equipment where required.
14. Changes to This Privacy Policy
PAPBUY may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date. We encourage users to review this page periodically.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:
PAPBUY Biomedical Solutions
Plot No. C&3, G/2,
V. Shantha Nagar,
Paduvanchery Main Road,
Madambakkam, Chennai – 600 126,
Tamil Nadu, India.
Phone / WhatsApp: +91 63856 54570
Email: info.papbuy@gmail.com
PAPBUY Biomedical Solutions
Respiratory Care Products – Sales | Service | Rental